What should an MSP's monthly security report include?
A good monthly report tells the client three things in plain English: where they stand now, what changed since last month, and what happens next. Everything else is supporting evidence.
A suggested outline
- Headline position: one readiness score or status per framework the client cares about.
- What changed: controls that moved from not met to met, and anything that slipped.
- Evidence: what was found, and where it came from.
- What needs the client: a short list with owners and dates.
- What your team did: the work the client would otherwise never see.
- Next month: what you will focus on.
Keep it short and branded
A short report that the client reads is more useful than a long one they do not. Put your name on the cover; the report is your service made visible.
Make it live as well as monthly
A report is a snapshot. A client portal shows the same information any day of the month, and the monthly report becomes a summary of it.
Where Trigway fits
Trigway produces monthly reports with the provider's name on the cover, alongside the readiness scores and evidence clients see in their portal. Pre-launch; join early access.